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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The AE520 is a powerful, slim-line, floor-standing loudspeaker which builds on the AE500 and AE509 models to firmly establish itself as the brand’s new flagship, featuring multi-driver design, imposing size and performance.
The AE520 is a powerful, slim-line, floor-standing loudspeaker which builds on the AE500 and AE509 models to firmly establish itself as the brand’s new flagship, featuring multi-driver design, imposing size and performance. The AE520 features two dedicated 125mm mid-range drivers, three low frequency drivers and a 25mm tweeter – all fashioned from carbon fibre to provide perfect tonal matching across the frequency range.
The two dedicated 125mm carbon fibre mid-drivers include new oversized 35mm voice coils for low thermal compression and optimum motor force factor. Both are mounted within their own dedicated sealed enclosure whilst the three dedicated low frequency drivers are reflex loaded by a large rear facing rectangular port. Designed to match the pistonic power and accuracy of our legendary ceramic aluminium drivers, these new units offer much improved self-damping for a smoother, more transparent sound.
Vertical directivity has been optimised to provide excellent vertical coverage whilst reducing the energy otherwise wasted on ceiling and floor reflections when compared to traditional designs. The slim-line cabinets are finished in Piano Gloss Black, Piano Gloss White or American Walnut wood veneer finishes. Solid Aluminium bars are supplied to ensure rigid floor-coupling and maximum stability, whilst the stiffness of the metal structure reduces the room to speaker interaction.
Acoustic Energy's flagship 500 Series, comprises three models, the AE500 stand-mount, the AE509 and AE520 floor-standers and boast our newly developed carbon fibre tweeters and mid/bass drivers, designed to match the pistonic power and accuracy of our legendary ceramic aluminium drivers but with improved self-damping for a smoother, more transparent sound.
Their new 500 Series tweeter features a brand new 25mm carbon fibre dome. Carbon fibre is much lighter and better damped than other typical hard dome materials and provides a lightning fast, natural sound which will surprise the listener with its neutrality. The new cast aluminium WDT waveguide on the high frequency driver is positioned close to the mid/bass driver for optimum dispersion and is extremely stiff to reduce vibration being passed to the tweeter, ensuring sweet, clear and natural highs.
The 125mm mid/bass drivers include new oversized 35mm voice coils for low thermal compression and very high motor force factor to provide a highly dynamic yet controlled bass response. The woofer has an optimised motor and suspension system for maximum linearity and lowest distortion ensuring mid-range definition, whilst the lightweight nature of the carbon fibre cone material increases transient speed and clarity.
The AE509 is a Mid Tweeter Mid/bass (MTM) driver layout with a 2 way crossover using high voltage polypropylene film wound capacitors and air core inductors at critical locations for optimum dispersion through a smaller acoustic source size within the crossover region.
The AE520 features two dedicated 125mm mid-range drivers, three low frequency drivers and a 25mm tweeter. The two dedicated 125mm carbon fibre mid-drivers include new oversized 35mm voice coils for low thermal compression and optimum motor force factor. Both are mounted within their own dedicated sealed enclosure whilst the three dedicated low frequency drivers are reflex loaded by a large rear facing rectangular port.
These unique drivers are housed in our new Resonance Suppression Composite (RSC) cabinets evolved from the prestigious Reference Series and featuring the same constrained layer composite to greatly reduce cabinet acoustic radiation, which would otherwise colour the sound. The cabinets are finished in high gloss Piano Black, Piano White or American Walnut wood veneer finishes. Aluminium bars/feet are supplied with the AE509s to ensure rigid floor-coupling and maximum stability whilst the stiffness of the metal structure reduces the room to speaker interaction.
Offering unparalleled levels of performance, quality and value the result is a loudspeaker range with clean, uncluttered lines delivering a thrilling and powerful presentation discerning Acoustic Energy owners have come to expect for over 30 years.
TWEETER
Acoustic Energy's 500 Series tweeter features a brand new 25mm carbon fibre dome. Carbon fibre is much lighter and better damped than other typical hard dome materials and provides a lightning fast, natural sound which will surprise the listener with its neutrality. The new cast aluminium WDT waveguide on the high frequency driver is positioned close to the mid/bass driver for optimum dispersion and is extremely stiff to reduce vibration being passed to the tweeter, ensuring sweet, clear and natural highs.
DRIVERS
The 125mm mid/bass driver includes a new oversized 35mm voice coils for low thermal compression and very high motor force factor, to provide a highly dynamic yet controlled bass response. The woofer has an optimised motor and suspension system for maximum linearity and lowest distortion ensuring mid-range definition, whilst the lightweight nature of the carbon fibre cone material increases transient speed and clarity.
CROSSOVER
The crossovers use high voltage polypropylene film wound capacitors and air core inductors at critical locations for optimum dispersion through a smaller acoustic source size within the crossover region. The AE509 is a Mid Tweeter Mid/Bass (MTM) driver layout and both models use a 2 way crossover, whilst the AE520 utilises a 3 way design.
CABINET
These unique drivers are housed in their new 18mm Resonance Suppression Composite (RSC) cabinets, evolved from the prestigious Reference Series and featuring the same constrained layer composite to greatly reduce cabinet acoustic radiation, which would otherwise colour the sound.
AE520
Drive units
125mm Carbon Fibre cones
Tweeter
25mm Carbon Fibre dome
Frequency Range
30Hz-28kHz (+/- 6dB)
Sensitivity
90dB
Peak SPL
113dB
Power
300w
Crossover Frequency
373Hz / 2.8kHz
Impedance
6ohms
Design
3-way
Dimensions (HxWxD)
1130 with spikes x 185 x 320 (mm)
Weight
30kg (each)
Finishes
Piano Black Gloss, Piano White Gloss and American Walnut wood veneer
