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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The RMC-1 is a cutting-edge surround sound processor designed for modern home theatres and music systems. It features bit-perfect video switches, advanced audio decoding, and room correction options for superior audiophile sound quality.
Emotiva RMC-1 16 Channel Dolby Atmos & DTS:X Cinema Processor in Black
• True audiophile performance in a 16-channel home theatre processor.
• Room for optional expansion modules - including extra inputs and a phono preamp.
• Dual configurable blue OLED displays.
• Highly configurable menu system and Dirac Live room correction.
The RMC-1 is a state-of-the-art surround sound processor - designed from the ground up to serve as the nerve centre of a modern home theatre or surround sound music system. The bit-perfect video switches in the RMC-1 ensure that you’ll get the best possible image quality from the latest HDR and Dolby Vision 4k UHD discs, and the advanced audio decoding engine, audio processing hardware, and room correction options guarantee you true audiophile sound quality and performance. Unlike other surround sound processors, the RMC-1 is not only a superb home theatre processor but also a true audiophile stereo component. When Emotiva set out to design the RMC-1 they had some relatively lofty goals. Emotiva wanted to design a processor that would support the latest Dolby Atmos and DTS:X object-oriented surround sound formats, with plenty of channels to fulfil the needs of most demanding customers and sound quality and performance equal to or better than the best stereo equipment currently on the market. And, along with that, it had to deliver superb bit-perfect picture quality and support the latest HDR and Dolby Vision 4k UHD video content. And, finally, it had to be relatively simple to configure and operate, so that customers would be able to take full advantage of its advanced performance and capabilities.
Designing a surround sound processor that includes all of the features you need in a modern home theatre system, while still delivering superb sound quality, is a truly formidable undertaking. Most AV receivers and pre/pros offer plenty of features but include serious compromises in sound quality. Most audio gear that offers true audiophile sound quality is limited to stereo and offers very few features.
To make all this possible, they started by developing a whole new hardware platform, which combines powerful new cutting-edge processor technology with painstaking analogue circuit design to deliver the best possible audio performance. Running on this hardware platform, the proprietary operating system powers the menu system and all of the advanced control logic. This new platform was first introduced to the public in the highly successful XMC-1. The RMC-1 takes this technological innovation to the next level, with the latest 4k HDR and Dolby Vision UHD video switching capabilities, improved audio decoding and processing, the latest digital to analogue conversion hardware, more channels to fully support the latest object-oriented surround sound formats, and even more room for future expansion and upgrades. The RMC-1 is the ultimate expression of Emotiva's new design philosophy.
Key Features
Flexible Audio Input and Output Options
The device supports a wide range of audio sources, including HDMI, analogue, AM/FM radio, digital S/PDIF and USB PCM audio, and single and double-rate DSD digital audio. It allows users to select an independent audio input for each video input and temporarily listen to any audio-only source while watching any video input. Additionally, it features a second audio zone with separate DACs and source selection.
True Audiophile Sound Quality
The product is designed for exceptional sound quality, featuring a fully balanced Reference Stereo signal path, high-quality audio decoding for Dolby Atmos and DTS:X surround sound formats, and high-resolution surround sound formats like Dolby TrueHD and DTS-HD Master Audio. It supports stereo and surround sound PCM digital audio via HDMI and native support for stereo and surround sound DSD digital audio via HDMI and USB. The product also features audiophile-grade AKM4490 Verita DACs on all 16 Main Zone outputs, AKM5572 Verita ADCs on analogue inputs, and an exclusive Dirac Live™ for Emotiva automatic room correction system. It also features hardware-based ASRCs for high jitter immunity with digital audio sources and digitally controlled precision analogue ladder network volume controls.
Flexible Audio Control Options
The device supports up to three subwoofers with independent settings for level, distance, room correction, and EQ. It also offers advanced bass management with independent crossover settings for each speaker group. The Live AV™ menu feature allows real-time changes to menu settings. It features two sets of independent 11-band manual parametric speaker EQ settings, global bass and treble controls, true Fletcher-Munson loudness compensation, and selectable dynamic range control.
Support for The Latest Surround Sound Audio Modes
The RMC-1 will automatically detect how the audio on each source you play is encoded and select the optimum mode to use to decode it. Decoded audio will then be optimized for your unique system configuration. All automatic processing modes can be manually overridden temporarily, and default modes can be reconfigured to suit your listening preferences.
Cutting Edge Video Switching
The Panasonic RMC-1 is a high-speed video switch that supports up to 4k UHD 50/60Hz 4.4.4 with HDR, HDR10, and Dolby Vision. It features 18 Gbps video bandwidth and bit-perfect signal switching on all HDMI inputs and outputs. The RMC-1 is a pure video switch, routing video inputs directly to the appropriate output without unnecessary processing. It also offers a Video on Standby option, allowing both audio and video to be routed directly to the display when the RMC-1 is turned off.
Powerful Display and Control Options
The device features a multi-axis encoder for front panel control, a full-sized machined aluminium infrared remote control with discrete buttons for HDMI input selection and trim adjustments, remote control apps for Apple and Windows computers and Android phones, integration with universal infrared remote controls and popular whole-home control systems, and four flexible trigger outputs for triggering amplifiers or other trigger-enabled equipment.
General Specifications
Audio Operating Modes (modes determine how the audio signal is processed by the RMC-1)
Reference Stereo Mode: Purist stereo mode with no bass management; analogue signals remain pure analogue
Direct Mode: Minimal processing with bass management
Surround Mode: Full surround sound processing, with bass management and room correction.
Stereo Mode: Full bass management and room correction for stereo input signals
All Stereo Mode
Decoding and Processing
Surround Sound Processing Support
Dolby Atmos (up to 9.1.6)
Dolby TrueHD (up to 7.2)
Dolby Digital Plus
Dolby Digital
DTS:X (up to 7.1.4)
DTS-HD Master Audio
DTS-HD High-Resolution Audio
DTS 5.1
Multi-Channel PCM
Digital Post Processing Support
Digital post-processing support
Dolby Surround
DTS Neural:X
Displays and Controls
Front Panel Display
Dual, independently configurable, 64 x 256 resolution, blue OLED displays
On-Screen Display (OSD)
Configurable full color OSD displayed over live video, including 4k and 3D sources
Controls and Remote Control Options
Front panel control via a unique multi-axis encoder, which combines a precision rotary encoder and a sensitive four-quadrant joystick type controller
Full-sized machined aluminum infrared remote control with discrete buttons for HDMI input selection, trim adjustments, and other major functions
Remote control apps - available for Apple and Windows computers and Android phones
Integration with universal infrared remote controls and popular infrared and network-operated whole-home control systems
Four flexible Trigger Outputs can be independently configured to activate amplifiers or other trigger-enabled equipment
(1) set; 16 channels: Main analogue audio outputs (balanced XLR)
(1) pair; stereo: analogue line level Zone 2 output (unbalanced)
(1) high quality 1/8” stereo headphone output
Digital Video Inputs and Outputs
(8): HDMI digital video inputs: HDMI 2.0b with HDCP 2.2 (all inputs support HDMI 2.0b and HDR, including dynamic HDR and Dolby Vision)
(2): HDMI digital video outputs: HDMI 2.0b with HDCP 2.2 (one with CEC and ARC). (both outputs support HDMI 2.0b and HDR - including dynamic HDR and Dolby Vision)
Digital Audio Inputs
Internal high-performance AM/FM tuner
(4): Toslink optical S/PDIF digital audio (up to 24/192)
(4): Coax (RCA) electrical S/PDIF digital audio (up to 24/192)
(1): AES/EBU (XLR) digital audio
(1): USB Type B digital audio (UAC2 USB audio up to 24/192k)
Both digital PCM and DSD audio are supported on all HDMI inputs
Digital PCM audio up to 24/192k supported on USB input
Digital Audio Outputs
Digital audio outputs
(1): Toslink optical S/PDIF digital audio
(1): Coax (RCA) electrical S/PDIF digital audio
Other Inputs>
(2): USB Type A digital data inputs (for firmware updates and future enhancements)
(1): Ethernet port (RJ-45) (network connection for Dirac and remote control applications)
(3): Expansion slots for additional optional custom Input/Output modules
Cutting Edge Operating System and Processors
Main System Processor
The RMC-1 is controlled by our own proprietary Linux-based operating system, and by several powerful DSP engines, each running custom software code
The main control functions on the RMC-1 are handled by a Texas Instruments AM-1808 Sitara Arm9 32 bit 375MHz processor
Video Processing
The RMC-1 is a pure video switch; video inputs are switched directly to the appropriate output without any unnecessary processing. Video switching on the RMC-1 is handled by three Panasonic MN864788 High-Speed LSI 4k UHD Video Switches
Audio Processing
All audio decoding and post-processing is handled by twin Analogue Devices, dual-core, 450 MHz DSP engines
Audio digital-to-analogue conversion for each of the 16 main audio outputs is performed by an individual AKM4490 Verita DAC operating in a fully balanced Mono mode
