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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The XMC-2 is a cutting-edge surround sound processor designed for modern home theatres and music systems. It features bit-perfect video switches, advanced audio decoding, and room correction options for superior audiophile sound quality.
• Audiophile performance in a 16-channel home theatre processor.
• State-of-the-art video switching and audio processing.
• Informative blue OLED display.
• Highly configurable menu system and Dirac Live room correction.
The XMC-2 is a state-of-the-art surround sound processor - designed from the ground up to serve as the nerve centre of a modern home theatre or surround sound music system. The bit-perfect video switches in the XMC-2 ensure that you’ll get the best possible image quality from the latest HDR and Dolby Vision 4k UHD discs, and the advanced audio decoding engine, audio processing hardware, and room correction options guarantee you true audiophile sound quality and performance. Unlike other surround sound processors, the XMC-2 is not only a superb home theatre processor but also a true audiophile stereo component. When Emotiva set out to design the XMC-2 they had some relatively lofty goals. They wanted to design a processor that would support the latest Dolby Atmos and DTS:X object-oriented surround sound formats, with plenty of channels to fulfil the needs of the most demanding customers and sound quality and performance equal to or better than the best stereo equipment currently on the market. And, along with that, it had to deliver superb bit-perfect picture quality and support the latest HDR and Dolby Vision 4k UHD video content. And, finally, it had to be relatively simple to configure and operate, so that customers would be able to take full advantage of its advanced performance and capabilities.
Designing a surround sound processor that includes all of the features you need in a modern home theatre system, while still delivering superb sound quality, is a truly formidable undertaking. Most AV receivers and pre/pros offer plenty of features but include serious compromises in sound quality. Most audio gear that offers true audiophile sound quality is limited to stereo and offers very few features.
To make all this possible, Emotiva started by developing a whole new hardware platform, which combines powerful new cutting-edge processor technology with painstaking analogue circuit design to deliver the best possible audio performance. Running on this hardware platform, the proprietary operating system powers the menu system and all of the advanced control logic. This new platform was first introduced to the public in the highly successful XMC-1. The XMC-2 takes this technological innovation to the next level, with the latest 4k HDR and Dolby Vision UHD video switching capabilities, improved audio decoding and processing, the latest digital to analogue conversion hardware, more channels to fully support the latest object-oriented surround sound formats, and even more room for future expansion and upgrades. The XMC-2, the ultimate expression of Emotiva's new design philosophy, is finally ready to be unveiled.
The XMC-1 eliminated many of the compromises and expanded the boundaries around what was possible for home theatre and surround sound. The XMC-2 takes it to the next level… and is the perfect way to start building a truly state-of-the-art home theatre, surround sound, and audiophile stereo music system.
Key Features
Perfect for Both Home Theatre Fans and Audiophiles
The XMC-2 delivers the level of audio performance and features you would expect from separate high-end audiophile components, combined with precise bit-perfect video switching of the latest HDR and Dolby Vision 4k UHD video content, and plenty of channels to support the latest object-oriented home theatre surround sound formats (including Dolby Atmos up to 9.1.6 and DTS:X up to 7.1.4). The XMC-2 offers the full range of audio options, from native playback of DSD audio to pure analogue playback in the audiophile Reference Stereo mode, to full decoding of the latest object-oriented soundtracks. With the XMC-2 you really can have it all…. without compromise.
Operating Modes for the Discerning Listener
When used as a fully featured home theatre processor, the XMC-2 starts by decoding the audio from your movie soundtracks and surround sound discs with the best possible sound quality. Sophisticated bass management directs the low-frequency components of the audio spectrum to your subwoofer. This finely tuned digital audio is then converted into high-quality analogue audio by precision DACs and sent to your amplifiers - via a high-quality analogue ladder network volume control and audiophile-grade analogue circuitry.
If you listen to high-resolution audio downloads or other high-quality music sources which don't require all of that advanced processing, the XMC-2 offers several purist audiophile modes. High-quality digital sources, both PCM and DSD, can be converted directly to analogue by the precision high-performance DACs, bypassing all of the more advanced processing. And, if you have analogue sources which don't require any processing at all, they can be routed directly to the superb quality fully balanced analogue signal path, bypassing all digital processing.
Support for the latest Audio and Video Formats
Home theatre video is continually evolving to deliver a sharper picture, more colours, and more advanced features - which can make it difficult to keep track of what you need to take advantage of the latest video content and this year's 4k displays. The XMC-2 has eight HDMI video inputs and two HDMI video outputs, all of which support HDMI 2.0b and HDCP 2.2. The XMC-2 supports the full HDMI 2.0b 18 gBps video data rate, so it supports full 4k UHD video, at frame rates up to 4k/60, with full 12-bit colour, and 4.4.4 chroma subsampling. It also supports static and dynamic HDR, including Dolby Vision, for a brilliant picture, with pure, intense colours, and remarkable contrast. The XMC-2 provides everything you need to get the most from the latest streaming content and 4k UHD Blu-Ray discs.
The XMC-2 supports Dolby Atmos and DTS:X, the latest object-oriented surround sound formats, and Dolby TrueHD and DTS Master Audio, the current high-quality regular surround sound formats. Of course, the XMC-2 also provides full support for all the usual analogue and digital audio formats, including PCM and DSD digital audio, via both HDMI and USB.
True Audiophile Sound Quality
Regardless of how you configure it, Emotiva designed the XMC-2 first and foremost to deliver true audiophile sound quality, so it always sounds great. As an audio component, whether playing stereo music or multi-channel surround sound, the XMC-2 delivers performance and sound quality equal to those you would expect from the best high-end analogue preamp. As a home theatre processor, the XMC-2 supports both surround sound formats like Dolby TrueHD and DTS-HD Master Audio, and the latest cutting-edge immersive formats – Dolby Atmos and DTS:X and gives you the best possible sound quality with each.
The XMC-2 combines superb quality analogue circuitry, which enables all of your high-quality music to sound its best, with precision digital processing, and plenty of channels and decoding options to ensure you the ultimate listening experience with the latest blockbuster movies and concert videos. With the XMC-2, you really can have a superb stereo music system, and a truly awesome home theatre audio system, in a single convenient, practical, and easy-to-master audio component.
Advanced Menu System and Configuration Options
Modern home theatre systems can be very complex. To make the XMC-2 powerful and flexible, yet simple to configure and operate, Emotiva developed their own custom menu and control system. Frequently used options are easy to find and access, more in-depth options are arranged logically, and the current status is always clearly displayed on the dual informative front panel OLED displays and the highly configurable on-screen display. The XMC-2 can be controlled from the front panel buttons, from its iconic solid metal remote control, or using the handy remote-control app, which is available for Apple and Windows computers, and Android phones. The XMC-2 can also be integrated into most universal remote and whole-home control systems.
Because the XMC-2 is all about power and control, it gives you unprecedented flexibility to configure your system to sound just the way you want it to. Advanced bass management supports up to three subwoofers, and lets you set independent crossover points for each set of speakers. Two entirely separate sets of manual parametric equalizers let you create custom response curves and can import settings directly from the popular Room EQ Wizard (REW). Settings can be saved as files, and exported to a computer, and saved settings can be modified using a simple XML or text editor. Precision bass and treble controls, separate from the more advanced EQ settings, make simple response adjustments easy, and true Fletcher-Munson loudness compensation keeps your music sounding good, even at very low listening levels.
The Worlds Most Advanced Automatic Room Correction System
One of the main features of the XMC-2 is the advanced Dirac Live automatic room correction system, which operates across both the time and frequency domains, taking you dramatically closer to the action in today's blockbuster movies, and lifting the veil between you and your high-resolution music files. Dirac Live is widely considered to be the most advanced room correction system available today. The powerful Dirac Live engine is built into the XMC-2 itself, while the calibration software is installed and runs on your computer when it's time to calibrate your system. Each XMC-2 includes its own calibrated measurement microphone and Dirac Interface Kit.
Designed and Assembled in the USA with Globally Sourced Components
Assembling products here in the USA gives us exceptional control over every facet of the design and production process, which helps us build the highest quality products for customers while minimizing unnecessary complications and production delays. As with many of current products, the XMC-2 is assembled in Emotiva's production centre in Franklin, Tennessee - just south of Nashville…
The Path to the Future
Home theatre technology has made rapid strides since Emotiva first introduced the XMC-1 and continues to advance at a rapid pace. The main circuitry in the XMC-2 is fully modular, so it be upgraded to keep up with the latest and greatest options as they become available.
Audio Operating Modes (modes determine how the audio signal is processed by the XMC-2)
Reference Stereo Mode
Purist stereo mode with no bass management; analogue signals remain pure analogue
Direct Mode
Minimal processing with bass management
Surround Mode
Full surround sound processing, with bass management and room correction
Stereo Mode
Full bass management and room correction for stereo input signals
Decoding and Processing
Surround Sound Processing Support:
Dolby Atmos (up to 9.1.6)
Dolby TrueHD (up to 7.2)
Dolby Digital Plus
Dolby Digital
DTS:X (up to 7.1.4)
DTS-HD Master Audio
DTS-HD High-Resolution Audio
DTS 5.1
Multi-Channel PCM
Digital Post Processing Support
Dolby Surround Upmixer
DTS Neural:X
Displays and Controls
Front Panel Display
Graphical, 64 x 256 resolution, blue OLED display
On-Screen Display (OSD)
Configurable full color OSD displayed over live video, including 4k and 3D sources
Controls and Remote Control Options:
Full-sized machined aluminium infrared remote control with discrete buttons for HDMI input selection, trim adjustments, and other major functions
Remote control apps - available for Apple and Windows computers and Android phones
Integration with universal infrared remote controls and popular infrared and network-operated whole-home control systems
Four flexible Trigger Outputs can be independently configured to activate amplifiers or other trigger-enabled equipment
(1) set; 16 channels: Main analogue audio outputs (balanced XLR)
(1) pair; stereo: analogue line level Zone 2 output (unbalanced)
(1) high quality 1/8” stereo headphone output
Digital Video Inputs and Outputs
(8): HDMI digital video inputs: HDMI 2.0b with HDCP 2.2 (all inputs support HDMI 2.0b and HDR, including dynamic HDR and Dolby Vision)
(2): HDMI digital video outputs: HDMI 2.0b with HDCP 2.2 (one with CEC and ARC). (both outputs support HDMI 2.0b and HDR - including dynamic HDR and Dolby Vision)
Digital Audio Inputs
Internal high-performance AM/FM tuner
(3): Toslink optical S/PDIF digital audio (up to 24/192)
(3): Coax (RCA) electrical S/PDIF digital audio (up to 24/192)
(1): AES/EBU (XLR) digital audio
(1): USB Type B digital audio (UAC2 USB audio up to 24/192k)
Digital PCM and DSD audio are supported on all HDMI inputs and USB input
Digital Audio Outputs
(1): Toslink optical S/PDIF digital audio
(1): Coax (RCA) electrical S/PDIF digital audio
Other Inputs
(2): USB Type A digital data inputs (for firmware updates and future enhancements
(1): Ethernet port (RJ-45)
Cutting Edge Operating System and Processors
Main System Processor
The XMC-2 is controlled by our own proprietary Linux-based operating system, and by several powerful DSP engines, each running custom software code
The main control functions on the XMC-2 are handled by a Texas Instruments AM-1808 Sitara Arm9 32-bit 375MHz processor
Video Processing
The XMC-2 is a pure video switch; video inputs are switched directly to the appropriate output without any unnecessary processing. Video switching on the theXMC-2 is handled by three Panasonic MN864788 High-Speed LSI 4k UHD Video Switches
Audio Processing
All audio decoding and post-processing is handled by twin Analogue Devices, dual-core, 450 MHz DSP engines
Audio digital-to-analogue conversion is performed by AKM AK4490 Verita DACs (operating in fully balanced Mono mode on the front three channels; fully balanced stereo mode for the remaining channels)
