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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
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For maximum professionalism, the GIGA W10 features two high-performance grinders with grinding discs made of a long-lasting, high-quality ceramic material.
GIGA W10
The premium automatic coffee machine for premium workplaces
In elegant, prestigious environments – be they for work, play or relaxation – innovation, performance and design all count. It's with this in mind that JURA created the GIGA W10.
This exceptional automatic speciality coffee machine combines revolutionary technologies, such as the Cold Extraction Process and Panorama Coffee Panel, with the power of two ceramic disc grinders and an range of speciality coffees that leaves nothing to be desired. Coupled with its striking design, this makes the GIGA W10 not only the best choice for anyone who appreciates good coffee, but also an iconic design object in its own right.
It blends perfectly into any premium environment in which up to 50 speciality coffees are consumed per day.
Real Cold Brew at the touch of a button
Cold Brew coffee specialities are enjoying huge popularity. Thanks to the Cold Extraction Process, the GIGA W10 can prepare them in no time at all at the simple touch of a button. While many conventional cold coffee drinks consist mostly of hot-brewed coffee which is then chilled, extraction in the GIGA W10 takes place with cold water, pulsed at high pressure using the espresso method. The end result is a genuine cold brew, a natural, energising and refreshing beverage in which the fruity aromas of the coffee can be enjoyed to the full without an overwhelming bitter taste. Anything else would just be a cold coffee.
Virtually unlimited choice of speciality coffees
With a total of 35 speciality coffees to choose from, the GIGA W10 offers the kind of choice dreams are made of. You can also adjust your GIGA W10 to suit the personal tastes of your customers, guests or employees. The innovative user interface provides virtually unlimited options for customisation. For example, why not enjoy your flat white with an extra shot of intensely flavoured coffee? The range of beverages is doubled by the revolutionary Cold Extraction Process, which gives you the option of preparing any speciality as a Cold Brew version. And finally, the new water bypass enables you to create long barista specialities, either hot- or cold-brewed.
Two ceramic disc grinders, two bean containers
For maximum professionalism, the GIGA W10 features two high-performance grinders with grinding discs made of a long-lasting, high-quality ceramic material. Each of the connected bean containers holds 650 grams. This configuration allows the ideal type of coffee to be selected for every cup. For example, you could choose a classic, more intense roast for a hot brew and an on-trend fruity bean for a Cold Brew. Whatever you choose, you can rest assured that in line with JURA's motto it will always be freshly ground, not capsuled.
Cashless payment and convenient central management
The GIGA W10 features the new payment and management system Pocket Pilot 2.0. Pocket Pilot 2.0 allows both cashless payment and central machine monitoring without any additional infrastructure. This is made possible by Payment Connect, which is easy to install in the GIGA W10. This web-based system is free and does not require any software to be installed. Once you have created an account for JURA Pocket Pilot 2.0, you have access to a comprehensive, user-friendly management system.
Recommended maximum daily output
Recommended maximum daily output
50
Areas of use
Prestigious working environments
✓
Lounge areas
✓
Showrooms
✓
Premium leisure areas
✓
Specialities
Espresso
✓
2 x Espresso
✓
Cold Brew Espresso
✓
Coffee
✓
2 x Coffee
✓
Cold Brew Coffee
✓
Americano
✓
2 x Americano
✓
Cold Brew Americano
✓
Lungo
✓
2 x Lungo
✓
Cold Brew Lungo
✓
Espresso doppio
✓
Cold Brew Espresso doppio
✓
Pot of coffee
✓
Cortado
✓
Cold Brew Cortado
✓
Espresso Macchiato
✓
Cold Brew Macchiato
✓
Caffè latte
✓
Cold Brew Caffè latte
✓
Caffè latte Extra Shot
✓
Cappuccino
✓
Cold Brew Cappuccino
✓
Cappuccino Extra Shot
✓
Flat white
✓
Cold Brew flat white
✓
Flat white Extra Shot
✓
Latte macchiato
✓
Cold Brew Latte macchiato
✓
Latte macchiato Extra Shot
✓
Portion of milk foam
✓
Portion of milk
✓
Hot water
✓
Hot water for green tea
✓
Number of cups per hour (as per DIN 18873-2)
Espresso
88
2 x Espresso
108
Coffee
67
2 x Coffee
84
Cappuccino
72
2 x Cappuccino
110
Hot water
69
Specific benefits
Number of specialities
35
Cold Extraction Process
✓
Intelligent preheating
✓
3D brewing technology
✓
Automatic Grinder Adjustment (A.G.A.)
✓
Active bean monitoring
✓
Automatic switching between milk and milk foam
✓
JURA Cockpit with maintenance status display
✓
Wi-Fi connection to home network
✓
Transmitter supplied as standard
Wi-Fi Connect
JURA coffee machine standards
Pulse Extraction Process (P.E.P.®)
✓
One-Touch Lungo function
✓
One-Touch function
✓
Variable brewing unit
5 - 16 g
Grinder
2 electronically adjustable ceramic disc grinders
High-performance pump, 15 bar
2
Thermoblock heating system
2
Fluid systems
2
Milk system / interchangeable milk spout
HP3 / CX3
Powder chute for ground coffee
✓
Aroma preservation cover
✓
Operating and programming standards
Compatible with Payment Connect
✓
Rotary Switch
✓
Display
6.7" Panorama Coffee Panel
Position, duplicate and personalise products according to personal preference
✓
Individually programmable quantity of water for coffee
✓
Individually programmable coffee strength
10 levels
Individually programmable amount of milk/milk foam
✓
Individually programmable milk/milk foam temperature
3 levels
Individually programmable brewing temperature
3 levels
Individually programmable hot water temperature
3 levels
Generating code groups
✓
Resettable day counter
✓
Shows the number of preparations for each individual product
✓
Hygiene standards
Automatic filter detection
✓
CLARIS filter cartridge
CLARIS Pro Smart+
One-Touch milk system cleaning (automatic)
✓
Integrated rinsing, cleaning and descaling programme
