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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The CL-38uC achieves the highest sound quality possible, thanks to the SRPP circuitry. It has a refined exterior design and newly added balanced inputs make this vacuum tube control amp a new standard for its generation.
CL-38uC
An attractive custom vacuum tube control amplifier
The CL-38uC uses SRPP (Shunt Regulated Push Pull) circuitry for all stages to achieve the highest sound quality possible. A genuine phono equaliser is included, the MC-low and MC-high impedance (gain) inputs each have independent MC transformers and are selectable using the MC impedance lever switch. Tone controls enable the listener to fine tune the sound quality. Refined exterior design and newly added balanced inputs make this vacuum tube control amp a new standard for its generation.
LUXMAN's vacuum tube amplifier legacy
Since the launch of their SQ-5A vacuum tube integrated amplifier in 1961, LUXMAN have continued making vacuum tube amps without a break. They have produced many models that are highly valued as signature models and satisfied music lovers are enjoying them to this day, even several decades after their release. The CL-38uC and MQ-88uC combine LUXMAN's history of producing fine vacuum tube products and the traditional wisdom and skills gained along the way.
The essence of high-end products: selected high quality components
Due to their relatively simple circuitry, vacuum tube amplifiers are greatly affected by the quality of individual components, hence they utilise LUXMAN's own high-quality transformers and blocking capacitors. Further customisation comes in the form of Nichicon made, high voltage, metalised polypropylene film coupling capacitors, which have been introduced for their supple, natural tone. Improved audio quality has been realized by shortening the internal wiring.
Reviving designs from the golden era of vacuum tube amplifiers
The CL-38uC control amplifier and the MQ-88uC power amplifier are based on the latest technology and design, but the exterior styling evokes a classic image from the heyday of vacuum tube audio products. The CL-38uC is modeled on the CL-35, released in 1970, and the MQ-88uC is modeled on the MQ-60, released in 1969. A classic front panel design should be functional, but also beautiful, achieved by careful selection of knobs and lever switches. Listeners can appreciate such traditional design features, with their nostalgic flavor, whilst enjoying these contemporary, high performance audio products.
Long life and reliable design
Each CL-38uC control amplifier and MQ-88uC power amplifier undergoes a final performance check after a 48 hour aging process following assembly. LUXMAN have selected JJ Electronic (Slovakia) vacuum tubes for these models as they are renowned for their reliability, long life and the ease with which they operate at vacuum tube amplifier voltages and heat dissipation conditions.
Standard size chassis in traditional wooden case
They have retained the outer wooden case, as it represents the tradition of the 38 series. The chassis has been expanded to a width of 440mm which is the standard size for current LUXMAN products. The internal chassis acts as an omnidirectional shielded metal enclosure. In order to prevent magnetic flux leakage and eliminate noise, the toroidal power transformer and choke transormer have integral shielded cases.
Elegant construction with SRPP circuitry
The CL-38uC's SRPP circuitry, used for the phono equaliser section, tone control section and amp section, ensures a flat frequency response and has other advantages, such as a low output impedance (300 ohm), low distortion and extended vacuum tube life. The elegant construction of such a control amplifier in a dedicated enclosure allows us ample space to mount a full complement of vacuum tubes inside, realising clear and accurate musical expression and enviable sound quality which we feel will attract many music lovers and enthusiasts.
New features, balanced inputs and various controls
The CL-38uC’s balanced input terminals have dedicated transformers, improving integration with other high-end equipment. The built-in phono equalizer circuit is compatible with MM and MC cartridges and is equipped with step-up transformers for MC cartridges an independent left & right two step gain selector. The three-position switchable crossover frequencies for bass and treble tone controls enable the listener to fine tune the signal to the desired tonal character.
Dedicated remote control
The CL-38uC comes with a compact aluminium remote control, making it easy to control the volume smoothly from your listening position.
PHONO: 20Hz to 20kHz (±0.5dB)
LINE/BAL.LINE: 10Hz to 70kHz (within -3.0dB)
Total harmonic distortion
0.006% or less (1kHz)
0.06% or less (20Hz to 20kHz)
S/N ratio (IHF-A)
PHONO (MM): 68dB or more
PHONO (MC high): 63dB or more
PHONO (MC low): 60dB or more
LINE/BAL.LINE: 100dB or more
Tone control
±8dB, selectable frequency range
BASS: 150/300/600Hz,
TREBLE: 1.5k/3k/6kHz
Low cut
30Hz(-6dB/oct.)
Circuit
SRPP
Vacuum tubes
ECC83S×3, ECC82×5
Power supply
230V~(50Hz)/115V~(60Hz)
Power consumption
35W
External dimensions
440(W) x 169(H) x 307(D) mm
19mm front panel knob of and 12mm rear panel
terminals are included in the depth measurement
Net weight
13.3kg (main unit)
Accessories
Remote control (RA-19), Power cable
*2 This unit uses transformer equipped balanced inputs. Since the maximum input level at the balanced inputs is equivalent to 2.5 Volts, please be aware that the audio signal may be distorted if you connect a device with a higher output level (higher output voltage). There is no problem when using Luxman products (CD players etc.). For details, please refer to the instruction manual for the equipment to be used.
