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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The D-10X builds on the brilliant heritage of their acclaimed D-08u, adding more playback capabilities, the latest conversion technology, a robustly reinforced mechanism and a refined analog output stage.
D-10X
Accuracy, sensitivity, musicality
Welcome to the ultimate expression of musicality. Luxman's flagship SACD/CD player, the D-10X builds on the brilliant heritage of their acclaimed D-08u, adding more playback capabilities, the latest conversion technology, a robustly reinforced mechanism and a refined analogue output stage. Introducing LxDTM-i – the LUXMAN original Disc Transport Mechanism (improved). Here is the world premiere of the ROHM Semiconductor MUS-IC™ BD34301EKV digital-to-analogue converter (as of May 2020). Introducing ODNF-u – Only Distortion Negative Feedback (ultimate) – in a fully balanced output amplifier. Well-grounded in fundamental principles and endowed with the most advanced mechanical, digital and analog technology, the LUXMAN D-10X opens the curtain on the ultimate soundstage.
Latest LxDTM-i transport
To minimise even the slightest distortions triggered by vibration and resonance, they upgraded the disc drive, creating the LxDTM-i – LUXMAN original Disc Transport Mechanism (improved). Luxman's enclose the drive in 8 mm thick aluminium sides that extend to the front and rear panels, plus a 5 mm thick steel top plate. For added protection, the physical mounting system forms an integrated structure that supports the side frame. Together with an improved disc reading mechanism, the result is playback of an altogether higher order.
Advanced digital processing
The D-10X marks the debut of the world’s finest D/A converter, the MUS-IC™ BD34301EKV from ROHM Semiconductor. Used in dual mono configuration, these converters combine top-flight specs with an impressive suite of silicone-level refinements.MQA (Master Quality Authenticated) is an award-winning British technology that delivers the sound of the original master recording. The player includes MQA technology, which enables you to play back MQA-CDs as well as MQA audio files up to 24-bit transferred via USB, optical and coaxial inputs.
ODNF-u balanced analogue circuit
Their years of ODNF amplifier development have resulted in ODNF-u – Only Distortion Negative Feedback (ultimate) – which debuts on the D-10X. This fully balanced configuration maximises error detection accuracy, minimising distortion. You’ll hear far greater expressive power with enhanced microdynamics across the audio spectrum, especially in the higher frequencies. The stage also achieves a natural and smooth waveform without the conventional output filters. The secret is the tailored, gradual 1st order filter x 3 band processing inside the circuitry. Superb circuitry deserves a strong chassis. To protect the analog signal from changes in ground impedance and magnetic fields, the D-10X incorporates a composite, loop-less chassis. Well shielded, the chassis is also effective at blocking digital noise.
Substantial power supplies
To provide highly abundant, highly stable power, they increased the power transformer capacity by 27% compared to our previous flagship. They also provide independent regulators for each circuit along with formidable filter capacitors for the ultimate stability.
Unique LUXMAN PCB layout
Dielectric effects, unwanted resistance and stray capacitance in printed circuit board patterns can all degrade the audio signal. LUXMAN suppresses these effects with generously thick 100 μm copper foil, gold-plated connections and peel coat removal of the solder mask. In addition, their gently curved wiring pattern delivers smooth signal flow.
Premium selected components
No detail is too small for LUXMAN engineers to consider and refine. The RCA output jacks apply gold plating over an alloy that combines the conductivity of copper with the durability of brass. Luxman use rugged Neutrik XLR terminals for the balanced outputs. In addition, density gradient cast iron insulator feet provide firm support, while diffusing shelf-borne resonance.
Versatile digital inputs
To complement advanced audio systems, they provide one coaxial and two optical inputs, plus a USB input that supports both DSD and PCM. In addition to isochronous transfer, the USB supports four modes of Bulk Pet® transfer that optimise the processor load between the source and the D-10X for improved transparency.
4X zoom display
You select your listening position carefully. The 4X zoom function makes the fluorescent display easy to read from that seat. When playing MQA-CDs and files, a three-colour indicator confirms decode status: Studio (blue), Authentic (green) and Renderer (magenta).
Ergonomic IR remote control
The supplied aluminium remote control has the same blasted white finish as the player's front panel. Without leaving the ideal listening position, you can use the numeric keypad, transport controls and display dimmer.
LUXMAN’s original playback software
For playing back music from a PC, they recommend their LUXMAN Audio Player application. This software supports FLAC, ALAC, WAV, AIFF, MP3, DSF and DSDIFF files. You can download the software for Windows and macOS from the official LUXMAN website.
