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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The L-509Z is Luxman's next-level, all-in-one amplifier. Equipped with LUXMAN’s traditional, highly stable power supply circuitry, featuring a bespoke, highly regulated 600VA El transformer and newly developed large-capacity filter capacitors.
L-509Z
Taking their Z-Series integrated amplifiers to a performance peak.
Introducing their next-level “single-chassis separates” concept, pursuing the ideal with a new, all-in-one flagship amplifier. Taking their Z-Series integrated amplifiers to a performance peak. As the premium model for the new Z-Series generation, the L-509Z has evolved beyond the concept of a traditional integrated amplifier. Both the preamplifier and power amplifier sections simultaneously use Luxman's new generation amplification feedback engine “LIFES” for the first time. The volume control is supported by their new “LECUA-EX” attenuator system that suppresses sound quality deterioration and realizes a more precise feel of operation. The “single-chassis separates” concept, which aims for the ultimate in integrated amplifiers, now achieves unprecedented performance. Pursuing the ideals of audio enthusiasm, they are combining their passion for music with improved technology. The L-509Z, a new pinacle of LUXMAN integrated amplifier design.
Luxman's latest amplification feedback engine literally brings music to life with LIFES* Version 1.0
By feeding back only the distorted components generated in the audio signal’s journey to the final amp stage, LUXMAN’s proprietary “ODNF” amplification circuitry achieves excellent static characteristics and natural sound quality as if it were a “non-feedback” system. During the development of the M-10X flagship stereo power amplifier launched in 2021, technical concepts explored there were retained and the circuit configuration, which had become very complex over years of improvements has been completely redesigned to realise “LIFES” exquisite, high-fidelity sound and defines an amplification feedback engine blueprint for their next generation of components.
The L-509Z is equipped with independent LIFES modules operating simultaneously in each of its fully discrete pre and power sections. The L-509Z is a pre-main amplifier that is worthy of the “single-chassis separates” concept that incorporates quality seperate units into a single, elegant chassis and has achieved an elevated level of musicality and unprecedented detail in comparison to other amplification circuits. The output section utilises three stage Darlington bipolar transistors in quadruple-paralleled push-pull configuration to achieve outstanding output power and near perfect power linearity performance comparable to a standalone power amplifier, developing 120W+120W at 8 ohms and 220W+220W at 4 ohms.The result is spectacular sound quality with an abundance of energy.
Electronically controlled attenuator LECUA-EX incorporating an elaborate rotation mechanism
A tactile, satisfying volume control function is essential for audio amplifiers. To feed a fixed gain power amplifier with a musical signal at a level suitable for listening, precise control is required to smoothly attenuate the voltage while maintaining the quality of the input source. LECUA, developed by LUXMAN, is an electronically controlled attenuator system that switches through a series of high-quality, fixed value resistors for each channel independently. These are neatly arranged on the sub-assembly according to the position of the volume control knob.
Since the release of the C-1000f control amplifier in 2006 to commemorate LUXMAN’s 80th anniversary, “LECUA1000”, which similarly integrates into the amplification circuitry, has been used in many LUXMAN products as a volume control system that minimises the effects of external vibrations and changes in sound quality across the operating range of the volume control and is also resistant to deterioration over time. The L-509Z combines a highly precise rotary encoder with a newly developed weighted rotation mechanism to create the “LECUA-EX”, which offers even greater reliability and a natural, high-quality operational feel. 88 fine steps from 0 to 87dB and an acceleration setting for the speed at which the volume knob is rotated and a long-press setting for the remote control allow for comfortable and thorough volume control action with minimal degradation in sound quality.
Highly regulated power supply
The L-509Z is equipped with LUXMAN’s traditional, highly stable power supply circuitry, featuring a bespoke, highly regulated 600VA El transformer and newly developed large-capacity filter capacitors (10,000μFx 8).
High-quality phono EQ
The built-in high-quality phono equaliser circuit, which supports both MM and MC cartridges, features a new two-step gain switch to select between high and low MC settings to accommodate a wider range of MC cartridges, enriching quality vinyl playback in terms of both operation and sound quality. And a Mute-Button is now featured on the front panel.
3-band tone control
In addition to BASS and TREBLE, a new MIDDLE control effective in the vocal and lead instrument frequencies bandwidth has been included. LR balance, line straight, loudness, and other functions are also conveniently at your fingertips.
Original technology, special attention
Peel-coat circuit boards are used for the main audio signal path, eliminating the negative effects of the coating film that can adversely affect sound quality. Unique attention has been paid to every detail, such as the beeline construction, which configures circuits to take the shortest route possible, and a non-angled wiring pattern for smooth signal transmission.
Low-impedance transmission
Large, low resistance speaker relays are connected in parallel to transmit the driving force from the substantial power supply and output circuitry. Internal, 3.5mm2 ultra-thick cable is directly connected to the speaker terminals to ensure low impedance transmission, achieving a damping factor of 330 (current injection method).
High-quality hairline finish top panel
The top panel is made of ultra-thick aluminium with an exquisite hairline finish. Large ventilation holes are carefully machined one by one to ensure efficient heat dissipation. Supporting the unit are four large insulator feet made from cast iron, their density gradient protecting the main chassis from unwanted external vibrations.
Large needle-movement VU level meter and 7-segment LED
Needle-movement type analogue VU metres are traditional design statement, proudly characterising LUXMAN’s solid state integrated amplifiers. The L-509Z is equipped with two large meters, brightly back-lit by LEDs, with sensitive response characteristics. The newly included 7-segment LED display in between the left and right level meters displays the current attenuation amount and is easily visible from the listening position.
Headphones outputs with ground isolation
In addition to the φ6.3mm standard terminal, a φ4.4mm terminal with independent left and right grounding has been added for pleasurable headphone enjoyment. Using balanced cable equipped headphones improves L-R separation and localization, surrounding the listener with gorgeous three-dimensional sound.
High quality input/output terminals
Original high regidity RCA terminals are used for LINE-1 and 2. Separate inputs and outputs for system expansion are provided with two pre-outputs. Two large speaker output terminals with independent on/off switching allow for bi-wire connectivity.
Ergonomic aluminium remote control
The substantial, ergonomic aluminum alloy remote control can also operate compatible LUXMAN CD players released after 1996.