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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
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The 2nd Generation of the multi award-winning Mu-so, evolves the iconic styling of its predecessor. Under the luxury aluminium casing are game-changing upgrades to the performance, features, and functionality. From high-resolution streaming to multi-room music to TV sound - you’ve never heard it so good from an all-in-one wireless system.
At the heart of Mu-so 2nd Generation, is Naim’s music-streaming platform, developed by 25 engineers over 3 years to offer the very best performance, whether playing your own digital music collection, a world of Internet radio, or music streaming services such as TIDAL and Spotify. This acclaimed innovation is uniquely found in Naim music-streaming products, such as the Uniti range and dedicated network players, including the £20,000 flagship ND 555.
Continuing its high-performance credentials, Mu-so 2nd Generation’s 450 Watts of music power are joined by all-new speaker drivers - optimised in conjunction with Focal, the acoustic specialist celebrating its 40th anniversary, and Naim’s Vervent Audio associate; more than 10 times more processing power for even greater musical accuracy, and a re-engineered cabinet design to further enhance bass delivery.
Stream music in high-resolution quality (up to 32bit/384kHz) via UPnP, or browse millions of songs through AirPlay2 (including Apple Music), Spotify Connect, TIDAL, Chromecast built-in and Internet radio. Upgraded Wi-Fi connectivity promises a slicker streaming experience, while Ethernet remains an option if you prefer things hard-wired. You can also connect devices wirelessly via Bluetooth. Mu-so 2nd Generation’s USB input, meanwhile, supports music playback from USB drives. Other Mu-so 2nd Generation enhancements include the addition of HDMI ARC, so you can easily connect your TV and experience audiophile sound quality from your favourite television programmes, films, and games.
Naim Mu-so Key Features:
UPnP™ (Universal Plug ‘n’ Play)
AirPlay 2
Bluetooth
Internet Radio
Multi-room Streaming
USB
Wireless connectivity
Spotify Connect
Supports Tidal
Luxury Design Mu-so 2nd Generation evolves the iconic styling of its predecessor, adding a compelling new touch control panel ringed by an illuminated dial with a proximity sensor: it lights up in welcome as your hand approaches it. Easily access key playback controls, your favourite playlists and radio stations, Spotify resume, multi-room functionality and more from this tactile new interface.
The system has a premium aluminium casing, in a new burnished grey finish, fronted by a new style of speaker grille - supplied in black as standard, but also available in Terracotta, Olive or Peacock colourways.
Multi-room and App Control Mu-so 2nd Generation works brilliantly on its own or as part of a multi-room music set-up. There are three easy ways to make it multi-room: combine it with other networked Naim products (including 1st Generation Mu-so and Mu-so Qb) via the updated Naim app; with other AirPlay 2 compatible wireless speakers via the Apple Home app; or with other Chromecast devices via groups controlled by the Google Home app.
Available for iOS and Android devices, the updated Naim app allows you to browse by artist, genre, album and more, complete with artwork and extended music information. You can also control volume, light settings, room modes, and create playlists. As a further option, Mu-so 2nd Generation is Roon Ready, too.
Mu-so 2nd Generation in detail:
New intelligent Controls All-new intuitive interface has 15 touch sensitive buttons and a bold, illuminated volume dial. A proximity sensor wakes the display.
Multi-room made easy 3 ways to go multi-room, via Naim, Apple or Google Apps.
More music power New multicore Digital Signal Processor (DSP) drives higher performance, providing 2000 MIPS (Million Instructions Per Second) compared to original Mu-so's single-core, 150MIPS DSP.
Upgraded speaker drivers A joint development project between Naim and Focal R&D departments has delivered improved and highly optimised drive units for Mu-so 2nd Generation. Focal has been creating benchmark acoustic equipment since 1979.
Award-winning music streaming technology Featured in the Uniti range of all-in-one players, Naim's high-end network players and now Mu-so 2nd Generation, Naim’s unique streaming platform is extremely powerful and adapts to new technologies.
Improved Bass Performance Mu-so 2nd Generation has been re-engineered to have a 13% increase in cabinet volume, which enables bigger, better bass performance.
HDMI ARC An all-new HDMI ARC input lets you easily connect your TV to experience a huge boost in sound quality and allows audio control via the TV’s remote handset.
New Grille finish and colours Mu-so 2nd Generation’s speaker grille has had a style update. The standard black grille can be easily swapped for one of 3 new colour options: Olive, Terracotta, and Peacock, to best suit your taste and décor.
Chromecast built-in Google’s streaming service allows you to seamlessly link to 100s of supported apps, including Deezer, Qobuz, Plex, TuneIn, SoundCloud, and Pandora.
AirPlay2 Stream music from your iOS device or from iTunes and Apple Music and take advantage of Apple’s new multi-room feature.
Spotify Connect Native support of Spotify Connect, a better way to listen at home. Listen to Spotify on your Mu-so 2nd Generation, using the Spotify app as a remote.
TIDAL The lossless streaming service is integrated into the system for an immersive, high-quality sound experience.
Bluetooth Pair with a Bluetooth device to instantly play your music.
Internet Radio Access thousands of internet radio stations and save your favourite presets for easy access.
UPnP Streaming Stream music from your PC, Mac or network-attached storage in high-resolution quality. Mu-so 2nd Generation supports high-resolution WAV, FLAC and DSD files at resolutions up to 32bit/384kHz.
Roon Ready Roon transforms the experience of browsing music. Beautifully laid-out metadata is located automatically, then interconnected by links to build a searchable digital magazine about your music collection.
Room Compensation Choose from three different settings - Near Wall; Near Corner; No Compensation [In Free Space] to tailor your listening experience to wherever the Mu-so 2nd Generation sits in the room.
Additional connectivity As well as its new HDMI ARC connection, Mu-so 2nd Generation has a USB input, Optical Digital input, and 3.5mm analogue input.
All-new remote control Mu-so 2nd Generation’s premium features and functionality are reflected in its new remote control handset.
Alarm Clock Mu-so 2nd Generation features an alarm clock, which can be enabled via the settings menu in the Naim app.
WEIGHT
11.2 kg
DIMENSIONS (HxWxD)
122 mm x 628 mm x 264 mm
AUDIO INPUTS
Digital: Optical S/PDIF up to 96kHz USB: USB2 (Type A connector) Analogue: 3.5mm jack HDMI: ARC in with CEC Streaming: Apple AirPlay2, Chromecast Built-in, UPnPTM, Spotify® Connect, TIDAL, Roon Ready, Bluetooth, Internet Radio
CONNECTIVITY
RemoteControl: Infra-red (RC5) Network: Ethernet (10/100Mbps), Wi-Fi (802.11a/b/g/n/ac), BLE v4.2 Multiroom: Sync up to five Naim Streaming products and control via the NaimApp.
FORMATS
Audio Formats: WAV, FLAC and AIFF - up to 24bit/384kHz ALAC (Apple Lossless) - up to 24bit/384kHz MP3 - up to 48kHz, 320kbit (16 bit) AAC - up to 48kHz, 320kbit (16bit) OGG and WMA - up to 48kHz (16bit) DSD - 64 and 128Fs Bluetooth - SBC, AAC
Note: Gapless playback supported on all formats Internet Radio Provider: vTunerPremium 5*
USER CONTROL
Product: Touch control user interface with rotary volume control Handheld: Remote handset included and optional control app for iPad, iPhone, iPod Touch, and Android devices
POWER
Amplifier Output: 450W - (6 x 75W) Power Consumption: Typical use: 17W Network Standby mode: <2W No-network Standby mode: <0.5W Mains Supply: 100V, 115V or 230V, 50/60Hz
SPEAKER SYSTEM
Stereo 3-way; dsp-optimised vented box acoustic system 2 x bass / 2 x mid / 2 x tweeters
SUPPLIED WITH
Dual tone grey and black grille, remote control, mains cables (market dependant), reset pin-hole tool and information booklets.
FINISHES
Burnished and anodised aluminium casework, CNC milled, bead blasted and anodised aluminium heatsinks, Dual tone grey and black fabric grille. Grille colour options in Olive, Peacock and Terracotta.
