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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The I35 Prisma DM36 integrates the DM36 digital-to-analogue conversion module and SM35 Prisma network player module with the I35 modular integrated amplifier platform, offering versatile control and power.
Related Products
Primare I35 Prisma Integrated Streaming Amplifier in Titanium
I35 Prisma DM36 combines the NEW DM36 digital to analogue conversion module and SM35 Prisma network player module with the award-winning I35 modular integrated amplifier platform, featuring UFPD 2 amplification technology delivering 150 watts of power per channel and balanced inputs, to create an extraordinarily versatile control and power centre for any system.
Technology
I35 Prisma DM36 modular integrated amplifier is the latest iteration of Primare’s now iconic integrated amplifiers and among the first to use Primare's new UFPD 2 power system, a radical reworking of Primare’s award-winning UFPD all-analog Class-D technology.
Providing 150 watts at 8 ohms of absolutely linear UFPD 2 amplification across the entire audible bandwidth, the I35 Prisma delivers naturally fast, clean and agile sound with an unprecedented ability to bring music to life.
In addition to a pair of XLR balanced and three RCA analogue inputs, the I35 Prisma DM36 includes both the sophisticated digital-to-analogue converter module, DM36, as well as a Prisma network player module, SM35, to create an extraordinarily versatile system control centre.
I35 Prisma DM36 continues a Primare tradition of delivering astonishing performance from compact and elegant integrated amplifiers for easy installation into virtually any living environment.
The I35 Prisma DM36 includes both the sophisticated digital-to-analogue converter module, DM36, as well as a Prisma network player module, SM35, to create an extraordinarily versatile system control centre.
The DM36 is a full-featured digital-to-analogue converter stage enabling up to PCM 384kHz/32bit and DSD 256 conversion, featuring up-sampling options and MQA processing.
MQA (Master Quality Authenticated) is an award-winning British technology that delivers the sound of the original master recording. The master MQA file is fully authenticated and is small enough to stream or download.
Prisma – Network and Multiroom Technology
Prisma is a bundle of technologies that provide the broadest range of network music player features and functionality. Essentially created to be a streamer that would allow everyone, and everywhere, in the household to explore, discover, and share the deeply satisfying experience of high-performance music playback – Prisma provides multi-room/multi-zone connectivity and control of stored and streamed media, whether wired or wireless, all managed from mobile devices through the dedicated Prisma system control app.
In addition to AirPlay 2, Bluetooth®, Roon Ready*, and Spotify Connect®, Prisma features Chromecast built-in, a unique streaming portal allowing effortless direct connection to hundreds of streaming applications and services, including voice control, for the best possible performance and user experience. *with future update
The look and feel of Scandinavia
Primare believes that every aspect of its products – the way they look, and the satisfying feel of the controls – contributes to the overall experience of living with Primare. As a result, Primare products exude the hallmarks of Scandinavian design – simple, elegant designs, with approachable and easy-to-understand functionality.
An example of this is their signature control knob, known throughout the industry for both its appearance as well as how it feels in the hand as an input is selected or volume adjusted. – or as Primare says lagom, not too much not too little, everything in balance, proportion, and harmony.
Modular Design and System Building
Primare feels it is essential to offer modularity whenever possible in order to have just the right features, both now and in the future. Modular design is featured in the I25 and I35 modular integrated amplifiers, as well as the PRE35 modular preamplifier, all of which can be updated with DAC and Prisma modules, as well as the CD35 CD player that can have the Prisma module added, either at the time of purchase or at a later date. As a result, they are able to offer a carefully considered array of models and configurations in order to allow for device selection that best fits any system need. For example, a CD35 with a Prisma module installed can be paired with an I35 integrated amplifier, allowing for a separation of analogue and digital stages. Or, an I35 with DAC and Prisma modules installed can be paired with a DD35 CD transport, allowing for multi-room and multi-zone playback of every input, whether analogue or digital source.
UPFD 2
2 x 150W 8 ohms / 2 x 300 4 ohms
XLR
2 x stereo pair analog inputs
RCA
3 x stereo pair analog inputs
1 x stereo pair analog LINE output
1 x stereo pair analog PRE output
2 x digital input
1 x digital output
