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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
An entire high-resolution wireless audio system, delivering uncompromised hi-fi sound that fits conveniently and seamlessly into your lifestyle. And, of course, Q Active represents the sort of prodigious value for money every listener expects from Q Acoustics.
Related Products
Q Active 400
Versatile. Sound. Design.
An entire high-resolution wireless audio system, delivering uncompromised hi-fi sound that fits conveniently and seamlessly into your lifestyle. And, of course, Q Active represents the sort of prodigious value for money every listener expects from Q Acoustics.
Wireless Connectivity
Each Q Active system includes connectivity for Bluetooth® 4.1, Apple AirPlay 2, Spotify Connect and UPnP. Q Active is also Roon Ready. The hub comes in two variants, Google “Chromecast built-in” or Amazon “Works with Alexa” enabled†.
In addition, Q Active is designed to support your favourite streaming service’s native app - which means simple, straightforward access to the entire planet’s music. Q Active works with Amazon Music, Apple Music, Deezer, Qobuz, Spotify and Tidal.
Q Active Control Hub
Available as a ‘Chromecast Built-In’ OR ‘Works with Alexa’ hub*.
Q Active’s hub is the heart of the system and also supports physical formats and converts them into a high resolutions 24bit/96kHz digital file. The hub then streams this high-resolution audio file to the speakers - so any format you want to listen to can be dealt with wirelessly by your Q Active system. Which means high-quality wireless audio performance no matter the source of your music.
* Alexa enabled available 2021.
KEY FEATURES:
Ethernet Ethernet connectivity provides the optino for a robust wired internet connection to Q Active.
TV Sound HDMI Audio Return Channel (ARC) input on the hub - so any TV with a corresponding output can send audio information to the hub without affecting its picture performance. Want your TV sound to be part of your wireless audio system? With Q Active, it can be.
Digital Optical Disc-players - no matter if it’s a CD player, a DVD player or a Blu-ray player will have a digital optical output. Almost every games console has one too. So there’s nothing to stop you getting any of these sources involved in your wireless high-resolution audio system as well.
Line Level Use the stereo RCA analogue inputs at line level and plug in a cassette deck, a mixer or anything else with an analogue line-level output into the hub. From there it is transferred wirelessly to the speakers, where it is delivered as great-sounding high-resolution audio by the Q Active speakers.
Turntable The stereo RCA analogue inputs on the hub can be selected for use with a moving-magnet phono stage. So plugging in your record player means all of that lush vinyl sound can be transformed into a digital signal and streamed wirelessly to the Q Active speakers.
Sub Out The Q Active system delivers plenty of deep, detailed bass. However the hub does offer a subwoofer pre-out for hooking up an additional stand-alone subwoofer.
Multiroom Audio Integration
Whether you choose Google “Chromecast built-in”, Amazon “Works with Alexa” Multiroom Music, Apple Airplay2 or Roon to organise your multiroom music system, Q Active can be seamlessly integrated into it.
So, no matter if you want the same song playing all over your home, or different music in different zones, or if you simply want your music to follow you as you move around your home, Q Active can be part of your experience.
Voice Control
If you have Google Home, Amazon Alexa or Apple Siri smart speakers on your home network, it’s easy to control the volume and playback selection of the Q Active system. Simply choose which of the formats you prefer.
The control hub is available in a choice of either Google ‘Chromecast Built-In’ or Amazon “Works with Alexa’ – both can be used with Apple Siri, and then use these mic-equipped smart devices on your network to control your Q Active system. You can also use the Google Home, Alexa app on your mobile to control the Q Active system.
Your Choice Of Control
As well as your choice of Google “Chromecast built-in”, Amazon “Works with Alexa” or Apple Siri voice control, Q Active can also be controlled using the app of your favourite streaming service. Or if the TV plugged into the HDMI ARC socket on the control hub is CEC-equipped, use the TV’s remote to control functions like ‘volume’ and ‘standby’. Alternatively use the cabinet mounted volume control features on each Q Active speaker.
Stunning High Resolution Sound
Audio can be described as ‘high resolution’ if it consists of a digital audio format of greater than the CD-standard 16bit/44.1kHz. Q Active can support wireless streaming with a maximum source resolution of 32bit/192kHz, whether from its control hub via a smartphone or tablet.
This means any source plugged into the hub will be converted to an information-rich 24bit/96kHz digital format before it’s streamed to the Q Active speakers, and the top tier of any high-resolution music streaming service will be streamed at this resolution too.
The result of all this painstaking and uncompromised engineering is extraordinary musical accuracy and amazing audio quality. Q Active delivers a sonic performance way beyond its price.
Active Amplification
In a traditional, passive audio system there is one amplifier. It drives two speakers, which will have a total of at least four drivers. In the Q Active system, each driver (there are three in each Q Active 200 speaker) is controlled by its own individual, specifically selected amplifier.
Using a total of six discrete amplifiers, with a total of 280 watts of power to drive the Q Active system means each individual driver receives its own carefully regulated amplification. As a result, Q Active is able to control each driver with accuracy and finesse which in short, means Q Active sounds bigger and more precise than you might think possible.
Dynamic Widescreen Sound
Q Active doesn't look unique simply for the sake of it. Q Acoustics wanted Q Active to deliver a widescreen sound with no compromise in stereo focus or soundstage, and specified Balanced Mode Radiators (BMRs).
BMRs allow Q Active to deliver outstanding sound quality across your entire listening area, rather than restricting it to the ‘sweet spot’ of more traditional driver arrangements. And, in addition to this widescreen presentation, BMRs deliver seamless midrange performance. Because they operate all the way down to 150Hz, where they hand over to Q Actives’ subwoofer driver, there is no midrange crossover distortion and, consequently, completely clean and uncoloured midrange performance.
Offsetting the BMRs in the Q Active cabinet serves a function, too. It allows for a degree of fine-tuning in your listening room, as it’s possible to position the BMRs to the inside or the outside of the cabinets.
Powerful, Controlled Bass
The back of an ordinary loudspeaker isn’t usually worthy of discussion. But, as is surely obvious by now, Q Active is far from an ordinary loudspeaker - and that goes for the rear of its cabinet too.
Q Active 200 features a rear-firing 114mm / (4.5in) subwoofer delivering fast, deep and beautifully organised bass.
Stunning Ground-Up Design
Rather than attempt to fit one of its existing loudspeaker designs with electronics, Q Acoustics has designed Q Active from the ground up with the express intent of delivering an utterly uncompromised high-resolution audio system that looks as good as it sounds.
Unrivalled Acoustic Engineering
Meticulous attention to detail has produced a compact, high-performance system that makes a distinctive visual statement - but every element of Q Active has been engineered to deliver the best performance possible.
As well as the panoramic, widescreen sound delivered by the BMR arrangement and the deep, controlled bass served up by the carefully specified and positioned subwoofers, Q Acoustics has paid painstaking attention to the way the Q Active cabinet contributes to the system’s outstanding sonic performance.
Balance and Rigidity
‘Dart’ bracing is the Q Active 200 cabinet to provide essential stiffness to the cabinet and equally helpful mechanical stability to the rear-firing subwoofer units.
Tuned For Your Environment
Unlike most loudspeakers, Q Active is tuned to perform to its maximum potential no matter where in your listening room it’s positioned. And unlike most loudspeakers, Q Active is remarkably forgiving of less than ideal placement. Its driver configuration means it’s one of the most flexible, as well as one of the best-sounding, speakers you can buy at any price.
Speaker Arrangement
Q Actives can be positioned with the BMRs either on the inside or the outside of the cabinets, allowing perfect audio reproduction no matter if you're sitting close to the speakers or far away from them. There’s a simple switch on the back of each Q Active speaker to designate it as either the left or the right-hand channel.
Boundary Setting
A second switch allows you to tell the speaker exactly where it’s positioned in relation to the room - close to a rear wall, in a corner, or out in a little free space. This information allows Q Active to fine-tune its low- frequency response in order to deliver the best possible sound no matter the circumstances.
Q Active 400
Acoustics
Enclosure type
Reflex (ported)
Full range driver
2 x BMR 58mm (2.25in)
Subwoofer (high excursion)
1 x 114mm (4.5in)
Crossover frequency
150Hz
System frequency response (free boundary)
35Hz to 20kHz (-6dB)
Power (per speaker)
Continuous power
140W
Peak power
440W
Power Requirement
Voltage range
100 - 240 VAC, 50/60 Hz
Dimensions & Weight
Un-boxed weight (per speaker)
17.5kg
Dimensions (per speaker) H x W x D
825 x 320 x 290mm (32.5 x 12.6 x 11.4in) incl. spikes & stabiliser